CAMHS waiting experience
Families told us that waiting for CAMHS was stressful and isolating. Some said they felt forgotten once a referral had been made. We are working with NHS trusts and community partners to make the waiting period easier, clearer and more supportive.
myHealthE – support while you wait
We co-designed a new digital platform with families and clinicians.
Families receive their referral letters through the system
Welcome videos explain what CAMHS is and what to expect
Resource library links to local and national support services
myHealthE is now live across Croydon, Lambeth, Lewisham and Southwark.
Thousands of families have access, with more trusts set to join.
Publishing waiting times
Transparency is important. Families want to know how long they may wait.
South West London and St George’s, and Oxleas NHS Trusts already publish CAMHS waiting times online
South London and Maudsley (SLaM) is preparing to follow
The aim is to ensure all families across south London can find accurate information quickly
Working together across south London
We’ve brought NHS trusts together in the South London Partnership to share learning and align approaches. This includes:
A working group to improve the range and quality of CAMHS resources for families
A second group focusing on data, to make waiting time information clear and consistent
At a celebration event at St John’s Angell Town, families, leaders and clinicians marked the progress so far and set priorities for the next stage.